Solidus eCare™ Lite lets you start with a small contact center and expand into a full-feature multimedia contact center, in line with the growth of your business and its needs. And all this, while retaining control of your costs.
Solidus eCare™ Lite is based on the same skills-based routing functionality
as Aastra’s multimedia contact center solution. Solidus eCare™ Lite includes voice agent functionality with desktop integration and soft phones.
For administration and management of your call center, it includes Report Manager for reports, Information Manager for real-time data to permit real-time supervision
and wall display management, and Configuration Manager for user administration. This package supports a maximum of 50 agents and 950 InTouch users. The solution
is installed on one server along with an Open Application Server.
If you want to migrate to a Solidus eCare™ multimedia contact center, only the migration license is needed – no additional hardware is necessary.
To support your business users and back-office workers you can include Aastra InTouch users in Solidus eCare™ Lite.
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